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We are happy to assist you and manage all your requests for exchange!

From the day you receive your item, our exchange policy is valid for 14 days.

Item(s) purchased on can be exchange either by pickup or directly in the headquarters of the main company or one of our branches

Please ensure that exchange item(s) are supplemented with your order confirmation, a copy of your delivery note along with all accessories and free of charge gifts.

If you have received an item(s) that is defective (e.g. delivered with ripped or missing parts, or other damage) it may be returned for a replacement or full credit upon approval.

Please remember:

  • The item(s) should be in its original and unopened packaging, along with the corresponding original order confirmation, delivery note, accessories and free gifts.
  • For a pickup service, delivery charges may apply.
  • For further information, please do not hesitate to contact us. We’ll be happy to serve you.